Vetlab Supplies Ltd Privacy Policy

Identity and Contact Details

This privacy notice details how we use information collected by our website:

These sites are managed in accordance with the relevant data protection legislation in the UK. The data controller is Vetlab Supplies Ltd of Unit 13 Broomers Hill Park , Broomers Hill Lane, Pulborough, West Sussex, RH20 2RY. Tel: 01798 874567 Fax: 01798 874787 e-mail:

You can contact our privacy officer at the address above or by emailing

The terms “you”, “your” and “yours” in this privacy notice refer to any user of our website.

The Data

Whilst you use our website we may collect information that is personally identifiable. The list below describes which data is collected by us from you and why we do so. We will also inform you as to whether or not your information is collected for one or more of the following reasons: Compliance with a legal obligation, contractual performance, vital interests, public interest or acting under official public authority, legitimate interests or data subjects consent:

a) Your Internet Protocol (IP Address), technical information about your browser, pages you visit and your activities whilst browsing our website.

This is a legitimate interest to us and this information is collected to help us to understand how you use our website and to help our service providers diagnose and repair any faults there, may be. The information will also help us to detect and respond to any type of hacking or criminal activity which could affect our website.

b) Your contact details and any information you provide on our contact form on our website.

By providing this information this will allow us to respond to your enquiry. This information will also allow us to provide you with any information you have requested. This information is given to us with your consent and will not be shared with any other parties.

From time to time we may need to send you information about our products and services or any other marketing campaigns. This is a legitimate interest on our behalf and you have the right to opt out of receiving this information at any time.

If you do not wish to receive e-mails or marketing information from us in the future then please contact us by e-mail or write to us at the address above. Alternatively please telephone us on the number above to ensure that your details are removed from our database. You can opt back in at any time by re-submitting your details to us.

c) Any comments or posts submitted by you to our website, social media pages or forums

This information is used to provide feedback and comments to you and we would need your consent to do so. We will not pass your comments on to any other websites or companies we have connections with without your consent to do so. You can opt-out of this option at any time.

d) Your order and payment details

When you contact us to place an order by email, online form, post or telephone your details will be automatically stored electronically or manually on our company database. This is so we can process your order and any information relevant to your company which you have given consent for. This information is necessary to complete your contract with us and you have the option to opt- out of this information being stored by Vetlab Supplies Ltd at any time.

Please note that this list is only applicable to your use of our website. If you interact with us in other ways, then additional privacy notices detailing other information and purposes will also apply.

Data Sharing

We may share your information with other companies in line with the purposes listed above. In all cases, we have contracts and agreements in place to ensure that your information is protected and is not used for any other purpose than those listed above. Companies that we share information with are:

  • Companies involved with the design, hosting and maintenance of the website and our email and IT systems
  • Companies involved in fulfilling your order if applicable

International Transfer

Where information is transferred outside of the EEA, we ensure that appropriate safeguards are in place to protect your information to the same or an equivalent level as would be found in UK and EU data protection legislation. The safeguards we use are:

  • Ensuring the country is the subject of an EU adequacy decision; or
  • Ensuring the company is a member of an adequate legally-binding scheme such as EU-US Privacy Shield; or
  • Ensuring the contract includes ICO-approved model contract clauses; or
  • Ensuring the organisation is subject to ICO-approved binding corporate rules or an ICO-approved code of conduct.


In accordance with relevant data protection legislation, we will not retain your information for longer than is necessary for the purposes listed above and to deal with any complaint or dispute you may have. If you require further information about our information retention policies, please contact us.

Your rights

Under UK and EU data protection legislation, you have a number of rights with respect to your information. These include:

  • The right to be informed about the information we hold about you
  • The right of access to the information we hold about you
  • The right to have any errors rectified
  • The right to withdraw consent (where consent is the basis of processing)
  • The right to object to processing

If you have any questions about the information we hold, how we use it or how to exercise these rights, please contact us using the contact details above or contact your account manager if you have one. You can also use the opt-out facilities provided in our marketing emails and in the settings on our website to change your preferences and consents at any time.


If you have any cause for complaint about the way we care for your information, please do contact us on 01798 874567 and we will do our best to resolve the situation for you. You also have the right to complain directly to the Information Commissioner’s Office. You can find details of how to contact them here: or by calling their helpline on 0303 123 1113.


To make this site work properly, we sometimes place small data files called cookies on your device. Most websites do this too.
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

A number of our pages use cookies to remember:

Your display preferences, such as contrast colour settings or font size if applicable

If you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won’t be asked again)

If you have agreed (or not) to our use of cookies on this site

Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

Cookies are also stored by Google Analytics, the Google service which measures the effectiveness and efficiency of the website.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

How to control cookies

You can control and/or delete cookies as you wish – for details, see You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Links to other websites

From time to time our website may contain hyperlinks to other websites which are not operated by us. The hyperlinks are there for your reference and convenience and do not imply any endorsements of any activities carried out by any third party website or associated operator. Vetlab Supplies Ltd does not control the use of these external websites and is not responsible for their privacy notices and policies and collection of data. We would advise that you review all privacy notices and policies on any other websites before using them.

Changes to Vetlab Supplies Ltd Privacy Notice

By using our website you are consenting to the collection and processing of your personal data as described above. Vetlab Supplies Ltd reserve the right to modify this Privacy Notice at any time by posting updated information on their website. It is your responsibility to check this page periodically for any updates.