How to Order

Placing Orders or Opening a New Account

Firstly, please contact us to check if you already have an account with us. You may have an account number and not be aware of it. If not, we make the process very easy for you and one of our friendly staff will guide you through a few quick steps. Orders can be taken by phone, fax or email, following completion of the Account Application form.

Contact: 01798 874567

How to open an account with Vetlab Supplies Ltd

All new customers (UK and Overseas) are required to provide the following information on the form below and return to Vetlab Supplies Ltd.

Once we have processed the order we then send or email you a Pro-Forma invoice for you to approve. As soon as payment has been received we despatch your goods. Thereafter you will be invoiced in the normal way (30-day payment terms). Some exceptions may apply.

If you already have an account with us then you will receive an invoice for the normal 30-day payment.

Payment options for your first order

£ Sterling Cheques - Sent directly to Vetlab Supplies Ltd
BACS (our bank details will be on the invoice)
Credit Card all cards accepted EXCEPT American Express
Debit Card

Refunds

All refunds will be processed within 10 working days after the refund request is approved by Vetlab Supplies Ltd
Refunds of duplicate and overpayments made by the customer will be processed via the same source (original method of payment) within 10 working days post intimation by the customer

Carriage (UK including the Channel Islands)

Small items weighing between 0 – 1Kg will be sent by post or courier (depending on the value of the order)
Larger items weighing 1Kg+ will be sent by courier (especially if they are high-value items)
For carriage charges, please contact the office on 01798 874567

Overseas and Southern Ireland Customers

Minimum Order Value £100

All orders from non-UK customers would be on a Pro-Forma (pre-payment) basis and payment made in £-Sterling

Please complete the Account Application form above

Payment will be accepted by the following methods

BANK TRANSFER (our bank details will be on the invoice) All bank charges to be paid by the customer
Company Credit Card all cards accepted EXCEPT American Express
Company Debit Card

Once payment has been received the goods will be despatched.

Overseas Carriage Charges

Items will normally be sent by courier (DHL or FedEx), 2-3 day service or 24-hour service if your goods are refrigerated or needed urgently. A quotation for the carriage charge will be included on the Pro-Forma Invoice.

If you have any questions or queries, please do not hesitate to contact us and we will be delighted to help.