How To Order
Non Account Holder Purchases
To Place an Order with us you have the option of completing your Purchase Online by checking out as a guest with no need to register for an account, or Opening an Business Account with us if you are a ‘Veterinary Professional’ Business.
‘Veterinary Use Only’ Products are only available to Veterinary Account Holders
Opening a Business Account
Purchasing Accounts are available for Veterinary Businesses, Universities & Colleges
Please note it is still possible to purchase from us without a business account by just checking out as a guest on our website
Terms & Conditions
Download our terms and conditions below
Terms and Conditions
Prices may vary from time to time or products may be discontinued. Please contact us if you require confirmation of our product costs.
Ordering
ALL UK ORDERS PLACED BEFORE 3pm WEEKDAYS WILL BE DISPATCHED THE SAME DAY FOR NEXT WORKING DAY DELIVERY
Non Account Holders may order directly via our website
Business Account Holders Orders can be taken by phone or email, following completion of the Account Application form, you may also then register for Online Ordering through our website.
Contact: 01798 874567
Email: info@vetlabsupplies.co.uk
Download our order form below
VetLab Supplies Ltd Order Form
UK Carriage
- Small items weighing between 0 – 2Kg will be sent by post or courier (depending on the value of the order)
- Larger items weighing 2Kg+ will be sent by courier (especially if they are high-value items)
- Any orders containing Liquids or Hazardous Products will be sent by courier
- For carriage charges, please contact the office on 01798 874567
UK Non Mainland (Including Scottish Isles, Channel Islands, Scilly Isles, Isle of Wight & Ireland)
- We can send all items to these areas
- Carriage will be quoted & charged for accordingly
Overseas and Republic of Ireland Customers
Please note that we cannot send items classified as Liquids or Hazardous to any overseas locations
Minimum Order Value £50.00 For Europe & ROI
Minimum Order Value £250.00 for International Orders outside of Europe
Please note that we cannot send items that contain Liquids, Hazardous or Electrical Equipment outside of Europe
All orders from non-UK customers would be on a Pro-Forma (pre-payment) basis unless purchase completed online and payment made in £-Sterling (British Pounds)
All EU customers will need to supply us with a valid EU VAT Registration number
(If a valid EU VAT Registration Number is not supplied, VAT will be charged at the standard UK rate)
Payment will be accepted by the following methods
- BANK TRANSFER (our bank details will be on the invoice) All bank charges to be paid by the customer
- Company Credit Card. All cards accepted EXCEPT American Express (ROI Only)
- Company Debit Card (ROI Only)
Once payment has been received the goods will be dispatched.
Overseas Carriage Charges
Items will normally be sent by courier (DHL or FedEx), 2-3 day service or 24-hour service if your goods are refrigerated or needed urgently. A quotation for the carriage charge will be included on the Pro-Forma Invoice or for Online Purchases at check out. (if no delivery options are shown for your address, please contact us for a quote)
You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in. Vetlab Supplies Ltd has no control over customs and import tax and we can’t tell you exactly how much you will be charged as customs and import tax varies widely depending on the country you are situated in. Please note that duties may need to be paid directly to the courier on receipt.
As from January 2021 we can no longer supply products to Canada and the USA.
If you have any questions or queries, please do not hesitate to contact us and we will be delighted to help.
