How To Order

How To Order

How To OrderPlacing Orders or Opening a New Account

Firstly, please contact us to check if you already have an account with us. You may have an account number and not be aware of it. If not, we make the process very easy for you and one of our friendly staff will guide you through a few quick steps. Orders can be taken by phone, fax or email, following completion of the Account Application form.

Contact: 01798 874567

How to open an account with Vetlab Supplies Ltd

All new customers (UK and Overseas) are required to provide the following information on the form below and return to Vetlab Supplies Ltd.

Complete the online Account Application Form

Client Account Application Form

Download Our Full Catalogue

Vetlab Supplies Ltd Catalogue

Download Our Price List & Order Form

Vetlab Supplies Ltd Order Form

Vetlab Supplies Ltd Terms & Conditions

Terms and Conditions

Once we have processed the order we then send or email you a Pro-Forma invoice for you to approve. As soon as payment has been received we despatch your goods. Thereafter you will be invoiced in the normal way (30-day payment terms). Some exceptions may apply.

If you already have an account with us then you will receive an invoice for the normal 30-day payment.

Payment options for your first order

  • £ Sterling Cheques – Sent directly to Vetlab Supplies Ltd
  • BACS (our bank details will be on the invoice)
  • Credit Card all cards accepted EXCEPT American Express
  • Debit Card

Refunds

  • All refunds will be processed within 10 working days after the refund request is approved by Vetlab Supplies Ltd
  • Refunds of duplicate and overpayments made by the customer will be processed via the same source (original method of payment) within 10 working days post intimation by the customer

Carriage (UK including the Channel Islands)

  • Small items weighing between 0 – 1Kg will be sent by post or courier (depending on the value of the order)
  • Larger items weighing 1Kg+ will be sent by courier (especially if they are high-value items)
  • For carriage charges, please contact the office on 01798 874567

Overseas and Republic of Ireland Customers

Minimum Order Value £100

All orders from non-UK customers would be on a Pro-Forma (pre-payment) basis and payment made in £-Sterling (British Pounds)

Please complete the Account Application form above:

All EU customers will need to supply us with a valid EU VAT Registration number

(If a valid EU VAT Registration Number is not supplied, VAT will be charged at the standard UK rate)

Payment will be accepted by the following methods

  • BANK TRANSFER (our bank details will be on the invoice) All bank charges to be paid by the customer
  • Company Credit Card. All cards accepted EXCEPT American Express (ROI Only)
  • Company Debit Card (ROI Only)

Once payment has been received the goods will be despatched.

Overseas Carriage Charges

Items will normally be sent by courier (DHL or FedEx), 2-3 day service or 24-hour service if your goods are refrigerated or needed urgently. A quotation for the carriage charge will be included on the Pro-Forma Invoice.

If you have any questions or queries, please do not hesitate to contact us and we will be delighted to help.

COVID-19 Update

As the impact of the new coronavirus disease, COVID-19, is being felt around the world, the well-being of our employees and their families is of the highest importance to us.

By putting the safety of our employees first, we have reduced our on-site staff to a minimum and we will endeavour to maintain our business operations to the highest standard possible.

We are carefully monitoring and following official guidance from the UK Government, Public Health England, WHO and CDC guidelines and in line with these; we are currently operating business as usual.

We are monitoring our stock levels on a daily basis ensuring a fair distribution of our products. We are fully committed to maintaining the supply of products during these unprecedented times.

From Monday 30th March, we will be open for orders from Monday through to Thursday and closing on Fridays:

Friday Closure:  For any technical queries, orders or enquiries please do one of the following:
• Email: info@vetlabsupplies.co.uk.
• Fax: 01798 874787
• Telephone & leave a message: 01798 874567

We will endeavour to contact you on Friday and Monday if it is non-urgent.

If you require any further information, please contact Vetlab Supplies Ltd Customer Services on 01798 874567 or email info@vetlabsupplies.co.uk.

Thank you to all our customers and suppliers for their support during these temporary measures.

Stay Safe